Frequently Asked Questions
Everything you need to know about creating your sustainable home sanctuary.
What materials are used in Ecoy products?
We specialize in eco-friendly home goods, primarily utilizing 100% organic bamboo fibers, recycled textiles, and sustainably sourced wood to ensure a low environmental footprint.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day risk-free trial on all bedding and bath products. If you aren't completely satisfied, you can return your items for a full refund, no questions asked.
Are your products hypoallergenic?
Yes, our bamboo-based linens and towels are naturally hypoallergenic, moisture-wicking, and resistant to odors, making them ideal for sensitive skin.
How do I care for my Ecoy linens?
To maintain the longevity of your items, we recommend washing in cold water on a gentle cycle and tumble drying on low heat. Avoid bleach and fabric softeners.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. We are working on expanding our sustainable reach to more countries in the near future.